Refund Policy

Last Updated: January 26, 2026

1. General Policy

At InvoiceLance, we strive to provide a seamless experience for generating your professional PDF invoices. We understand that circumstances may change, and we aim to be fair in our refund practices while maintaining the sustainability of our SaaS platform.

2. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all InvoiceLance orders. Consequently, Paddle handles all billing-related inquiries, returns, and refund processing.

3. Refund Eligibility

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14-Day Money Back Guarantee: If you are a new subscriber and are not satisfied with InvoiceLance, you may request a full refund within 14 days of your initial purchase.

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Renewal Charges: Subscription renewals are generally non-refundable. We send reminder emails prior to annual renewals to ensure you have time to cancel.

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Prorated Refunds: We do not offer prorated refunds for mid-month or mid-year cancellations. You will retain access to the service until the end of your billing cycle.

4. How to Request a Refund

To request a refund, please contact us via email at info@invoicelance.com. Please include:

  • Your account email address.
  • The Paddle order ID (found in your email receipt).
  • A brief description of why you are requesting a refund (to help us improve!).

Note: Refunds may take 5-10 business days to appear on your bank statement once processed by Paddle.

5. Cancellation Policy

You may cancel your InvoiceLance subscription at any time through your dashboard settings or by contacting Paddle support. Upon cancellation, no further charges will be applied, and your account will remain active until the end of the current paid term.

Still have questions?

Our legal and support team at InvoiceLance is here to help. Reach out anytime.

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